FAQ

SupportStaff2.jpeg
SuppportStaff1.jpeg

Please send an email if you have any questions, problems, or suggestions for making the apps better.  I answer all email personally and promptly.

If your question may apply to other users, I will post the question and answer here.

 

Email: 

support@ezcelestial.com

Pictured: The friendly support staff and CEO (Brian) in our remote development offices (at the time) anchored off Santa Cruze island in the Channel Islands National Park

The Apple App Store listing for ezAlmanac and ezSights says that these apps will no longer be updated.  Why not?

ezSights and ezAlmanac were initially developed over 10 years ago using the computer languages and technologies of the day.  With the changes to computer languages, development technologies, target devices screen sizes and operating systems, and App Store requirements, the continued maintenance of these apps is no longer possible. 

ezAlmanacOne  is our latest app, is coded in a modern computer language, offers a number of improvements to our previous ezAlmanac app, and provides a modern user interface that will run on iPhone, iPad, and iPod Touch.  An Android version that runs on tablets and phones is now also available.

Having trouble printing from the Android version of the App.

If you don't normally print from your device, make sure you set up am appropriate printer plugin for your printer.  From the Android "Settings" app, go to Connections->More connection settings->Printing.  From there you will find a "+ Download plug-in" button.

When printing any of the documents from the app, make sure you use the Print function from the main menu.  There are print package options for all included documents.  When you are just viewing the documents from the main menu, Android displays them in an interface that has both print and download buttons.  Those don't seem to work as expected.  If there are any Android experts out there that know how to get these functions to work, please let me know.

Android Zoom/Pan Actions

ezAlmanacOne allows zoom and pan on all application screens.  This works really slick for the iOS version, but on the Android version you don't have access to pan the entire screen after you zoom.  Further, if you try to pan with both fingers still on the screen, you can get a little more screen access but in the opposite direction you would expect.

I have spent a lot of time trying to resolve this, but no luck so far.  I will continue to investigate this and release a fix when I can.

Map View Displayed on a Flat Map.

When viewing your LOPs on a map, users of the old ezAlmanac app were used to being able to zoom out and view the full line of position as a circle on a globe.  The platform I am now using for ezAlmanacOne does not yet support this.  I am keeping an eye out for an update and will pull this in when I can.